Runo support
Something not working, or an idea? Email hello@giangn.com and include your iPhone model and iOS version. I read every message and usually reply within a couple of days.
My recovery read is empty
Runo reads heart rate variability, resting heart rate and sleep from Apple Health. Open the Health app, tap your picture, then Apps, Runo, and turn those on. They come from a watch that writes them to Health, like an Apple Watch. With a Garmin, you can type its readiness and HRV status on Day instead.
My run didn’t check itself off
Runs come from Apple Health (and Strava, if connected). Make sure your watch app has synced to Health, then open Runo again. You can always tap Mark done and enter the distance and time yourself.
The metronome stops or is too quiet
The metronome keeps playing with the screen locked. Set its volume against your music on Train, and the overall level with the phone’s buttons. Check that silent mode isn’t muting other audio and that Runo isn’t paused from the lock screen.
Moving to a new phone
Sign in to the same iCloud account and install Runo. Your plan, runs and drawings come with you.
Deleting your data
Delete the app to remove its data from your phone. To remove what is in your iCloud, open iPhone Settings, then your name, iCloud, Manage Storage, Runo. See the privacy policy for everything Runo keeps.