Infange

Infange

Infange

An intuitive workspace aimed to solve miscommunication.

Infange Cover
Infange Cover
Infange Cover

Role

Product Designer — Responsible for research, design, and delivery.

Duration

Jul - Sep 2023

Team

2 designers, 2 product managers, and 2 engineers.

Overview

"I say A. You say A. I meant A. You really meant B."

Looking to solve everyone's common problem of miscommunication, I led the design of the Infange dashboard and agenda pages from beginning to end.

I led end-to-end designs, conducted user research, pitched to stakeholders, and collaborated with developers.

Infange

An intuitive workspace aimed to solve miscommunication.

Infange Cover

Role

Product Designer — Responsible for research, design, and delivery.

Duration

Jul - Sep 2023

Team

2 designers, 2 product managers, and 2 engineers.

Overview

"I say A. You say A. I meant A. You really meant B."

Looking to solve everyone's common problem of miscommunication, I led the design of the Infange dashboard and agenda pages from beginning to end.

I led end-to-end designs, conducted user research, pitched to stakeholders, and collaborated with developers.

⚠️ - Infange continues to be in development so i have omitted sensitive data and obfuscated figures.

All information in this case study is my own.

0.1 main dashboard - image
0.2 meeting agenda - image
Problem

Meetings can be better.

We've all experienced the moment when we sat in a meeting, and right after we end the meeting, we've forgotten everything said (unless you have really good memory). You don't want to ask the other attendees because it's embarrassing and you don't want to be that person.


I was brought on as the sole product designer for this product, looking to build a tool that would help us solve the issue of miscommunication or unproductive meetings.

⚠️ - Infange continues to be in development so i have omitted sensitive data and obfuscated figures.

All information in this case study is my own.

0.1 main dashboard - image
0.2 meeting agenda - image
Problem

Meetings can be better.

We've all experienced the moment when we sat in a meeting, and right after we end the meeting, we've forgotten everything said (unless you have really good memory). You don't want to ask the other attendees because it's embarrassing and you don't want to be that person.


I was brought on as the sole product designer for this product, looking to build a tool that would help us solve the issue of miscommunication or unproductive meetings.

Goal

North Star Goals

To become an intuitive meeting productivity tool that improves team alignment, efficiency, and engagement.

To become an intuitive meeting productivity tool that improves team alignment, efficiency, and engagement.

To become an intuitive meeting productivity tool that improves team alignment, efficiency, and engagement.

Alignment

60% of users report meetings being more aligned and productive after adopting Infange

Efficiency

Users accomplish agenda items 25% faster on average compared to traditional meetings

Engagement

50%+ satisfaction rating on ease of collaboration and communication features

old dashboard - image

After being brought onto the team, I was given an understanding of the project and what our goals were. Infange was an already existing product. Although it was very bare-bones, it had the basic functionality set up, and my goal was to optimize the user's experience with it and make it pretty.

1.0 dashboards (before & after) - image

The company and stakeholders were very new to the idea of design thinking, so the responsibility laid on my shoulders to help improve the team and product. Infange went through a full UX refresh in order to modernize and improve upon the design.


Before we can do anything, we need to understand
2.0 notes & wireframes - image

Before the arduous task of building Infange, I needed to get a good understanding of the purpose of it. I began with a one-on-one meeting with the CEO, where he told me:


"The intent for Infange is to allow us to maintain good conversation"

- CEO


A simple phrase, yet pretty impactful. This conversation allowed me to get an understanding of:

  • The project vision and scope

  • Our target users

  • Current pain points with the product


Following this meeting, we strategized a plan to build Infange from a clean slate, creating a solid foundation so we could future-proof the project. My participation on the project can be divided into two parts:

  1. A calendar dashboard that allows you to manage your time efficiently

  2. Live meeting agendas to maintain effective communication

After we decided this, I created some low and mid-fidelity wireframes to narrow down our vision for the product.


So… who's using it? Do they like it?


Prior to the revamp, I interviewed current users of the basic Infange workspace to understand their typical workflows. The interviews gave me actionable things to focus on to improve the way users interact with the existing platform. A question I asked was:

"What do you currently dislike about Infange?"


Some answers:

3.0 tough crowd - image
KEY INSIGHTS ABOUT THE PRODUCT


Time is invaluable

Time is an invaluable resource, and calendar apps that we are used to utilizing have limited functionality. 


Miscommunication leads to frustration

Something that is inevitable in the workplace is miscommunication. People forget and misunderstand. How can we mitigate this to always have good conversations?


Final Design


Calendar


The calendar is the primary dashboard of Infange. The overall design prioritized a clean, minimal look. This assures that the user would not be confused and would be able to dive deep into Infange efficiently.

4.0 main dashboard - video loop
Time to zoom in!

The most important stuff at a glance

The user is first introduced to their day with the header, which tells them today’s date along with an upcoming summary of what their day will look like. Header blocks are above the calendar, intended to give users quick access to their upcoming agenda items or if they need to be aware of any notifications.

4.1 header - image


Let's get to navigating

The sidebar is expandable to optimize page real-estate. When the user hovers over it, they can access the search functionality and navigation to other pages like notes and objectives.

4.2 sidebar - image


What are we having?

The create button on the top right pulls up a modal which gives the user three options: Meeting, Note, and Objective. They can select through these to create what they need.

4.3 creation modal - image


Speed and efficiency!

Command+k interfaces are quickly growing in popularity, used to create a web experience where any action done by clicking can be done through a command menu. We wanted to implement this into Insync in order to provide users a fast and robust tool to maximize efficiency.

4.5 command+k menu - video loop

The Infange calendar serves as the main hub with an at-a-glance overview header, expandable sidebar for navigation and search, prominent create button to add meetings/notes/objectives, and a Command+K interface with command menu for efficient actions - all following a minimalist aesthetic to keep the dashboard clean and focused. This enables users to see their day, access pages, create content, take actions rapidly, and avoid confusion for a streamlined experience.


Next part!

Live Meeting Agendas


Live meeting agendas are the meat and potatoes of Infange. Think Google Docs fusioning with Microsoft Teams. Once a meeting has begun, it starts for every attendee, and everybody can follow along, live. Agenda items are highlighted one at a time in chronological order, collapsing once users check it off in order to maintain page cleanliness.

5.0 live meeting agenda - image


Let's zoom in again!


Uhh.. what did we talk about yesterday? What about before that?

A button to check previous meetings, where users can get a brief summary of past meetings, and have the ability to navigate there if they want a more in-depth recap. This is powered by the smart system comparing identical metadata (same agenda title, attendees, etc.) so users have a quick method to look back on previous notes.

5.1 previous meetings - video loop


Let's walk through the meeting

Once the meeting begins, it begins for everybody viewing the meeting. The top agenda item becomes highlighted to signify its active status. Agenda items have comments in order to provide a way to converse between users for more specific topics.

Users can complete items by hitting complete at the bottom. We decided to add the "Is this item complete" question so users have a sense of accomplishment when completing each item. This collapses the agenda item to clean up the page.

The complete button stays fixed at the bottom so users don't have to scroll up, even for long paragraphs.

5.2 meeting walkthrough - video loop
old dashboard - image

After being brought onto the team, I was given an understanding of the project and what our goals were. Infange was an already existing product. Although it was very bare-bones, it had the basic functionality set up, and my goal was to optimize the user's experience with it and make it pretty.

1.0 dashboards (before & after) - image

The company and stakeholders were very new to the idea of design thinking, so the responsibility laid on my shoulders to help improve the team and product. Infange went through a full UX refresh in order to modernize and improve upon the design.


Before we can do anything, we need to understand
2.0 notes & wireframes - image

Before the arduous task of building Infange, I needed to get a good understanding of the purpose of it. I began with a one-on-one meeting with the CEO, where he told me:


"The intent for Infange is to allow us to maintain good conversation"

- CEO


A simple phrase, yet pretty impactful. This conversation allowed me to get an understanding of:

  • The project vision and scope

  • Our target users

  • Current pain points with the product


Following this meeting, we strategized a plan to build Infange from a clean slate, creating a solid foundation so we could future-proof the project. My participation on the project can be divided into two parts:

  1. A calendar dashboard that allows you to manage your time efficiently

  2. Live meeting agendas to maintain effective communication

After we decided this, I created some low and mid-fidelity wireframes to narrow down our vision for the product.


So… who's using it? Do they like it?


Prior to the revamp, I interviewed current users of the basic Infange workspace to understand their typical workflows. The interviews gave me actionable things to focus on to improve the way users interact with the existing platform. A question I asked was:

"What do you currently dislike about Infange?"


Some answers:

3.0 tough crowd - image
KEY INSIGHTS ABOUT THE PRODUCT


Time is invaluable

Time is an invaluable resource, and calendar apps that we are used to utilizing have limited functionality. 


Miscommunication leads to frustration

Something that is inevitable in the workplace is miscommunication. People forget and misunderstand. How can we mitigate this to always have good conversations?


Final Design


Calendar


The calendar is the primary dashboard of Infange. The overall design prioritized a clean, minimal look. This assures that the user would not be confused and would be able to dive deep into Infange efficiently.

4.0 main dashboard - video loop
Time to zoom in!

The most important stuff at a glance

The user is first introduced to their day with the header, which tells them today’s date along with an upcoming summary of what their day will look like. Header blocks are above the calendar, intended to give users quick access to their upcoming agenda items or if they need to be aware of any notifications.

4.1 header - image


Let's get to navigating

The sidebar is expandable to optimize page real-estate. When the user hovers over it, they can access the search functionality and navigation to other pages like notes and objectives.

4.2 sidebar - image


What are we having?

The create button on the top right pulls up a modal which gives the user three options: Meeting, Note, and Objective. They can select through these to create what they need.

4.3 creation modal - image


Speed and efficiency!

Command+k interfaces are quickly growing in popularity, used to create a web experience where any action done by clicking can be done through a command menu. We wanted to implement this into Insync in order to provide users a fast and robust tool to maximize efficiency.

4.5 command+k menu - video loop

The Infange calendar serves as the main hub with an at-a-glance overview header, expandable sidebar for navigation and search, prominent create button to add meetings/notes/objectives, and a Command+K interface with command menu for efficient actions - all following a minimalist aesthetic to keep the dashboard clean and focused. This enables users to see their day, access pages, create content, take actions rapidly, and avoid confusion for a streamlined experience.


Next part!

Live Meeting Agendas


Live meeting agendas are the meat and potatoes of Infange. Think Google Docs fusioning with Microsoft Teams. Once a meeting has begun, it starts for every attendee, and everybody can follow along, live. Agenda items are highlighted one at a time in chronological order, collapsing once users check it off in order to maintain page cleanliness.

5.0 live meeting agenda - image


Let's zoom in again!


Uhh.. what did we talk about yesterday? What about before that?

A button to check previous meetings, where users can get a brief summary of past meetings, and have the ability to navigate there if they want a more in-depth recap. This is powered by the smart system comparing identical metadata (same agenda title, attendees, etc.) so users have a quick method to look back on previous notes.

5.1 previous meetings - video loop


Let's walk through the meeting

Once the meeting begins, it begins for everybody viewing the meeting. The top agenda item becomes highlighted to signify its active status. Agenda items have comments in order to provide a way to converse between users for more specific topics.

Users can complete items by hitting complete at the bottom. We decided to add the "Is this item complete" question so users have a sense of accomplishment when completing each item. This collapses the agenda item to clean up the page.

The complete button stays fixed at the bottom so users don't have to scroll up, even for long paragraphs.

5.2 meeting walkthrough - video loop

Outcomes

Handoff

Finalized interactive prototype delivered to engineering team for development

Testing

Usability study results proving a 25% increase in task completion rate with the new designs

Collaboration

Worked closely with PM and engineers to ensure technical feasibility


Conclusion

Learnings & challenges

The result is a clean, minimalist calendar and robust live meeting agendas that provide teams with clarity. With prototypes, design systems, usability tests, and engineering alignment, Infange was an excellent opportunity for me to learn the ins and outs of building a new product.


One of my biggest challenges with Infange was presenting and challenging stakeholders. Because the company was so new to the idea of user experience design, I would have to back up my findings using research and data. The product has gone through multiple iterations, finally coming to a point where we were happy with the end result.


In the future, I hope to work on creating awesome interactions for the product, so users can experience the story of their meetings through those interactions.


Conclusion

Learnings & challenges

The result is a clean, minimalist calendar and robust live meeting agendas that provide teams with clarity. With prototypes, design systems, usability tests, and engineering alignment, Infange was an excellent opportunity for me to learn the ins and outs of building a new product.


One of my biggest challenges with Infange was presenting and challenging stakeholders. Because the company was so new to the idea of user experience design, I would have to back up my findings using research and data. The product has gone through multiple iterations, finally coming to a point where we were happy with the end result.


In the future, I hope to work on creating awesome interactions for the product, so users can experience the story of their meetings through those interactions.

© 2024 Giang Nguyen. All Rights Reserved.

© 2024 Giang Nguyen. All Rights Reserved.

© 2024 Giang Nguyen. All Rights Reserved.

© 2024 Giang Nguyen. All Rights Reserved.